Frequently Asked Questions

While some clients will start to see some improvement after 6 or more sessions, the length of time it takes to see results from counseling varies depending on the individual and the issues being addressed. Some clients may see improvements after just a few sessions, while others may require longer-term therapy. 

Bright Wings Wellness Counselling provides both in-person and online counseling services for individual adults 21 years old and up.

You can email book@brightwingswellness.ca to book a session, or book directly yourself on our booking site here. 

Your free consultation call is your first point of contact with us, and is held virtually online by secure video call through our Jane App platform. 

When you book your call, you will receive a confirmation email as well as a brief intake form to complete so we can learn a bit more about you. Around 30-minutes before your appointment, you will be emailed a link button to join the video call. 

During the call, you'll get to share what brings you to counselling and learn more about how we can best support you. We'll also discuss logistics and next steps for booking your first session with us, whether in-person or online.

Online counselling sessions are held by secure online video call hosted by our Jane App platform. You will receive an email with a link button to join the call around 30-minutes before your appointment time.

For the best experience, it's advisable to join these sessions through Google Chrome on your computer or the Jane Mobile App on your phone or tablet.

In-person sessions are offered in Suites 210 & 211 in the Lonsdale Medical Building at 1940 Lonsdale Ave in North Vancouver, BC. The location is easily accessible by transit and there is free parking available on site. 

We offer both online and in-person counselling for $150 per 55 minute session. 

Payment is by credit card and is payable through Jane App after each session, after which you will be emailed a receipt for your records and/or to submit to insurance for reimbursement if needed. 

Sliding scale options may be available, contact us to learn more. 

Many insurance companies cover our counselling services including Manulife, Pacific Blue Cross, Sunlife, and more. We provide a receipt for submission to insurance for reimbursement after each session, however insurance coverage is policy specific and you will want to consult your specific insurance policy. 

Your privacy is very important to us. We use PIPEDA-compliant software to ethically collect and store only the most essential information to support your counselling journey. Your sessions are also completely confidential with very limited legal exceptions (e.g. if there is a risk of harm to yourself or to others). Please reach out to us if you have any questions or concerns about your privacy or confidentiality.